Knowledgebase

Invoice timeframes: Warnings, suspension, etc

Invoices are typically raised 14 days from the service expiring, with a reminder sent at 7 days out from falling due.

Details surrounding how our systems handle late payment (where we don't hear from you) are clarified in our Terms of Service.

Please review our Terms which apply to your service/s with us, in particular Section 3 of our Terms of Service which covers payments.

Any questions? Our Billing team are available to help - please get in touch through my.Merlot so that you're verified and we can help ASAP!

Due to the specialised nature of your package, self-service plan changes aren't available via...

We offer a number of methods to pay your invoices from us, including Credit Card, BPAY &...

We're only partnered with top-tier financial partners, to ensure PCI-DSS is consistent. Our...

Typically, our Sales and Solutions teams will provide Proposals with either 14 or 30 day...

If you're in need of additional space or resources, you can upgrade your plan through my.Merlot....