Knowledgebase my.Merlot Knowledgebase my.Merlot 24/7 & Billing Toggle Sidebar Docs & How-tos Custom Packages: Upgrading and downgrading services Due to the specialised nature of your package, self-service plan changes aren't available via... Invoice timeframes: Warnings, suspension, etc Invoices are typically raised 14 days from the service expiring, with a reminder sent at 7 days... PCI Compliance: Keeping payment details secure We're only partnered with top-tier financial partners, to ensure PCI-DSS is consistent. Our... Payments: Options to pay Merlot Digital invoices We offer a number of methods to pay your invoices from us, including Credit Card, BPAY &... Quotes: How long do I have to accept a Proposal? Typically, our Sales and Solutions teams will provide Proposals with either 14 or 30 day... Upgrading or downgrading: How to do it via my.Merlot If you're in need of additional space or resources, you can upgrade your plan through my.Merlot.... Website Down? Check the Firewall Unblocker in my.Merlot Website down? Emails broken? Worried your data bits may be in peril? Fear not, it may be a simple... Welcome Email: Re-sending after Service Provisioning If you need your login details and other info again once your service is deployed, you can...
