Welcome Email: Re-sending after Service Provisioning

If you need your login details and other info again once your service is deployed, you can re-send your welcome email 24/7.

Start off by logging into my.Merlot then:

  1. Navigate to Services > My Services
  2. Select the Service you wish to re-send
    1. Ie. SHOUTcast, VPS, or other type
  3. Once you're there, view the right side-bar
    1. If it is collapsed, click the "<" arrow
  4. You should see "Resend Welcome Email"
    1. This is under the "Actions" heading
  5. Click that, and then check your Inbox!

If you don't see the email come through within 5 minutes of clicking resend, please contact our friendly Australian crew!

  • 0 users found this helpful
Was this answer helpful?

Similar, and hopefully helpful

Custom Packages: Upgrading and downgrading services

Due to the specialised nature of your package, self-service plan changes aren't available via...

Invoice timeframes: Warnings, suspension, etc

Invoices are typically raised 14 days from the service expiring, with a reminder sent at 7 days...

Payments: Options to pay Merlot Digital invoices

We offer a number of methods to pay your invoices from us, including Credit Card, BPAY &...

PCI Compliance: Keeping payment details secure

We're only partnered with top-tier financial partners, to ensure PCI-DSS is consistent. Our...

Quotes: How long do I have to accept a Proposal?

Typically, our Sales and Solutions teams will provide Proposals with either 14 or 30 day...