Files: Uploading and downloading using an FTP client

In addition to cPanel's File Manager (web-based), you can use FTP to manage files & folders.

There are plenty of FTP clients out there, and some have larger marketing budgets than others, however a reliable FTP client is what you're looking for.

We recommend FileZilla which runs on Windows, macOS, Linux and beyond, which is easily configured to talk to our infrastructure.

Once you've got an FTP client open, specify the connection details by referencing your welcome email from us.

Hostname: s##.ozcloud.net.au (EXAMPLE, check your Welcome Email)
Username: Check your welcome email
Password:  Check your welcome email

Some other details are included below, though are usually set automatically:

Port: 21 (Default)
Encryption: TLS (or STARTTLS)
Passive FTP: Enabled on default port range

  • 24 users found this helpful
Was this answer helpful?

Similar, and hopefully helpful

Greylisting: What it is, how we use it & how to switch it off

Greylisting provides an additional layer of inbound email security by delaying potentially...

MariaDB: Creating a database, then authorising a user

From within cPanel, you can create MariaDB databases and assign users to them (via ACLs). Once...

Auto-reply: Creating an Auto-responder for your Mailbox

cPanel makes it easy for you to quickly add Auto-responders/Out-of-office to your Email Accounts....

Configuring your Mailbox: Windows / macOS & Android / iOS

Getting your email working well doesn't take long, though it deserves a few moments to get it...

Email: Creating a new Email Account / Mailbox easily

After logging in directly or through my.Merlot, via cPanel you can create new Mailboxes with...